Refund policy

Select Staging Supply LLC provides wholesale furnishings, decor, and fixtures tailored for professional home stagers, interior designers, and commercial trade accounts. Because our inventory is sourced directly from manufacturer production lines and partner distribution centers, our return guidelines follow commercial trade standards.

General Returns & Restocking Fees

Trade clients may request a return on eligible standard merchandise within 14 calendar days of delivery. All returns must be pre-authorized with a formal Return Merchandise Authorization (RMA) number issued by our support team. Unauthorized returns will be refused at our receiving facilities.

  • Eligibility: Items must be completely unused, unassembled, free from damage, and packed securely in original factory cartons with all hardware and packing materials intact.

  • Restocking Fees: Approved voluntary returns are subject to a 20% restocking fee to cover warehouse repacking, inventory handling, and manufacturer processing.

  • Return Freight: Return freight and transit costs are the sole responsibility of the buyer. Original shipping and delivery charges are non-refundable.

Non-Returnable & Final Sale Items

Due to the nature of staging and trade projects, the following items are strictly final sale and cannot be returned:

  • Final sale, discontinued, or closeout items.

  • Custom, upholstered, or special-order pieces.

  • Assembled or staged furnishings.

  • High-volume container or project-specific bulk quotes.

Damaged, Defective, or Freight Claims (Critical)

All deliveries—especially Less-Than-Truckload (LTL) freight—must be carefully inspected upon arrival before signing delivery receipts.

  1. Obvious Exterior Damage: If external crating or cartons show visible damage upon arrival, client must sign the delivery receipt/Bill of Lading (BOL) as "Damaged Upon Arrival" or refuse the affected carton.

  2. Concealed Damage & Defects: Any concealed damage, internal structural defects, or missing items must be documented and reported to colton@selectstagingsupply.com within 48 hours of delivery.

  3. Documentation Required: Please include your order number, clear photographs of the product defect, exterior box condition, and a copy of the signed delivery receipt.

Once verified, Select Staging Supply LLC will coordinate replacement parts, a replacement unit, or a complete merchandise credit with the manufacturer at no additional cost to you.

RMA Requests & Contact

To initiate an RMA or submit a damage report:

  • Email: colton@selectstagingsupply.com

  • Phone: (720) 340-8064

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Please do not ship any merchandise to our administrative or registered agent address without receiving written RMA documentation and designated receiving warehouse instructions.